Before confirmation
An enquiry is not a paid booking and never authorises a charge. If payment has been accepted under a specific arrangement but the expert, priest or date cannot be confirmed, you may choose a full refund or an available alternative.
Customer cancellation
- Before expert and date confirmation: full refund of the amount received.
- After confirmation but before irreversible costs: refund less evidenced, non-recoverable costs, or one reschedule where feasible.
- After materials, venue, travel or priest commitments become irreversible: refund of the unspent portion with a cost breakdown.
- After a consultation, report or ritual has begun or been delivered: the delivered portion is not refundable, except where required by applicable law.
If IndyPooja cancels
If we cannot provide the confirmed service, you may choose a full refund of the affected service amount or an agreed reschedule. We do not require you to accept a substitute service.
Missed live session
If you miss a confirmed live link and the ritual is still performed as booked, that is not treated as a full service failure. We will still send the promised completion update. A full refund applies if we failed to provide a live link that was included in the written confirmation.
Products and kits
- Cancel before dispatch: refund of the kit amount received, minus evidenced packing if already started.
- Damaged or incorrect dry goods: replacement or refund of that item.
- Consumables and personalized packing lists cannot be returned after opening, except where law requires.
Failed or duplicate payment
When Gate B is live, failed charges are not bookings. Duplicate captures are refunded to the original route after reconciliation.
How to request help
Email help@indypooja.com with your enquiry or order reference and the requested resolution. Approved refunds are returned through the original payment route where possible; banking and provider processing times are outside our direct control.